recover your User ID or reset password

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Here you may request that the IT resource center e-mail your User ID or a reset password to your e-mail address of record. Your User ID can only be recovered by this page if you have previously linked a Service Agreement ID or System Handle. Please allow for standard e-mail processing time. If you have trouble recovering your User ID or reset password via this page, please contact HP for Assistance.

Please provide the following information, then press the send button.

Send the: User ID Reset Password

To the e-mail address of record for either the following User ID, previously-linked Service Agreement ID or previously-linked System Handle:

User ID or System Handle or Service Agreement ID:

To confirm your request, please also provide either the Name or e-mail address of record for your user. The User ID or reset password will only be mailed if the item you provide below exactly matches what is on record.

Name or e-mail:

Note: Due to IT security guidelines, we cannot e-mail you your original password. Therefore if you requested your password, it will be reset to a system-generated one and emailed to you.

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