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Hewlett-Packard's Support Case Manager enables you to submit support cases and to check the status of support cases and hardware parts orders. These Support Cases can be for hardware and or software, based on contracts you have linked to your user ID.
Service features
Submitting Cases: Submit cases to the HP Response Center for your HP products.
Viewing Case Details: Read detailed information from any of your cases, including your comments a nd replies from HP Response Center Engineers.
Adding Comments to Cases: Add follow-up comments for the HP Response Center Engineer to any of yo ur open, electronic cases at any time. (Currently available for software based cases only)
Listing Summary of Cases: When you are in the HP's Support Case Manager, you may list and print your case history.
Access requirements
Access this service based on any one of the following:
Geographic availability of hardware support cases
Available to HP Hardware and Software Support, and warranty customers in the following countries or regions:Albania, Algeria, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium,,Benin, BosniaHerzegovina, Botswana, Brazil, Bulgaria, BurkinaFaso, Burundi, Cameroon, Canada, CapeVerde, Chile, China, Colombia, Comoros, Congo, Croatia, Cyprus, CzechRepublic, Denmark, Djibouti, DomRepCongo, Egypt, EquatorialGuinea, Eritrea, Estonia, Ethiopia, Finland, France, FrenchGuyana, FrenchPolynesia, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Guadeloupe, Guinea, GuineaBissau, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, IvoryCoast, Japan, Jordan, Kazakhstan, Kenya, Kirgisistan, Korea, Kuwait, Latvia, Lebanon, Lesotho, Liberia, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Morocco, Mozambique, Namibia, Netherlands, NewCaledonia, NewZealand, Niger, Nigeria, Norway, Oman, Palestine, Peru, Philippines, Poland, Portugal, Qatar, RepCentreAfrique, ReunionIsland, Romania, Russia, Rwanda, SaoTomePrincipe, SaudiArabia, Senegal, Seychelles, SierraLeone, Singapore, Slovakia, Slovenia, Somalia, SouthAfrica, Spain, StPierreMiquelon, Swaziland, Sweden, Switzerland, Syria, Tadschikistan, Taiwan, Tanzania, Tchad, Thailand, Togo, Tunisia, Turkey, Turkmenistan, UAE, Uganda, UK, Ukraine, USA ,Uzbekistan, Venezuela, WesternSahara, Yemen, YugoslaviaSerbiaMontenegro, Zambia and Zimbabwe.
Geographic availability of software support cases
Available to HP Software Support customers with a support agreement that provides HP technical support in the following countries or regions:Albania, Algeria, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, BosniaHerzegovina, Botswana, Brazil, Bulgaria, BurkinaFaso, Burundi, Cameroon, Canada, CapeVerde, Chile, China, Colombia, Comoros, Congo, Croatia, Cyprus, CzechRepublic, Denmark, Djibouti, DomRepCongo, Egypt, EquatorialGuinea, Eritrea, Estonia, Ethiopia, Finland, France, FrenchGuyana, FrenchPolynesia, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Guadeloupe, Guinea, GuineaBissau, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, IvoryCoast, Japan, Jordan, Kazakhstan, Kenya, Kirgisistan, Korea, Kuwait, Latvia, Lebanon, Lesotho, Liberia, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Morocco, Mozambique, Namibia, Netherlands, NewCaledonia, NewZealand, Niger, Nigeria, Norway, Oman, Palestine, Peru, Philippines, Poland, Portugal, Qatar, RepCentreAfrique, ReunionIsland, Romania, Russia, Rwanda, SaoTomePrincipe, SaudiArabia, Senegal, Seychelles, SierraLeone, Singapore, Slovakia, Slovenia, Somalia, SouthAfrica, Spain, StPierreMiquelon, Swaziland, Sweden, Switzerland, Syria, Tadschikistan, Taiwan, Tanzania, Tchad, Thailand, Togo, Tunisia, Turkey, Turkmenistan, UAE, Uganda, UK, Ukraine, USA, Uzbekistan, Venezuela, WesternSahara, Yemen, YugoslaviaSerbiaMontenegro, Zambia and Zimbabwe.
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