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Hewlett Packard's Software Update Manager (SUM) puts you in control of software updates that are delivered via physical media and/or available for electronic download. SUM provides customized information that reflects your specific contractual product and information needs.
Service features
  • Get timely information that enables you to make informed decisions about your software update needs. View the content of operating system and application software releases as well as multi-platform independent software releases as they relate to your software support agreement.
  • Specify timing of electronic mail notifications for software products on your support agreement.
  • Download selected available software updates and documentation.
  • Request software updates and documentation for delivery via physical media.
  • Specify your preferences for receiving updates - Electronic Downloading and/or Physical Media Delivery. Specify when, and where you would like your software updates delivered.
  • Formally track and verify the receipt of software updates.
Access requirements
Access to this service requires Information and Updates support level or above.
Geographic availability
Available to Software Support Customers (with the exception of MPE/iX and Agilent contracts) in the following countries or regions:Albania, Algeria, Angola, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Benin, BosniaHerzegovina, Botswana, Bulgaria, BurkinaFaso, Burundi, Cameroon, Canada, CapeVerde, China, Comoros, Congo, Croatia, Cyprus, CzechRepublic, Denmark, Djibouti, DomRepCongo, Egypt, EquatorialGuinea, Eritrea, Ethiopia, Finland, France, FrenchGuyana, FrenchPolynesia, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Guadeloupe, Guinea, GuineaBissau, HongKong, Hungary, India, Israel, Italy, IvoryCoast, Japan, Jordan, Kazakhstan, Kenya, Kirgisistan, Korea, Kuwait, Latvia, Lebanon, Lesotho, Liberia, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Moldova, Mongolia, Morocco, Mozambique, Namibia, NewCaledonia, NewZealand, Niger, Nigeria, Norway, Oman, Palestine, Poland, Qatar, RepCentreAfrique, ReunionIsland, Romania, Russia, Rwanda, SaoTomePrincipe, SaudiArebia, Senegal, Seychelles, SierraLeone, Singapore, Slovakia, Slovenia, Somalia, StPierreMiquelon, Swaziland, Sweden, Syria, Tadschikistan, Taiwan, Tanzania, Tchad, Togo, Tunisia, Turkey, Turkmenistan, UAE, UK, USA, Uganda, Ukraine, Uzbekistan, Vietnam, WesternSahara, Yemen, YugoslaviaSebiaMontenegro, Zambia, and Zimbabwe

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